Adoption scoreWave 2
0
ReadinessBefore go-live54
AdoptionHypercare61
Know if your SAP
go-live actually landed.
Cartorga is an adoption check for SAP rollouts: it interviews users
and shows where adoption is breaking, and why, in days.
Every point traces back to a conversation.
What consultancies say about Cartorga.
In a project with Cartorga we gathered qualitative insights from over a hundred people, without any of the logistical or time bottlenecks that normally hold discovery back.
Xavier BekaertManaging Partner
Interviewing a client's whole organisation instead of just a handful of people is a real game changer for us: more robust findings, broader buy-in, and a clear edge over our competitors.
Beat WaltherPartner
Cartorga's interviews reached our entire operations team. People opened up with honest thoughts we could not have gathered ourselves, reliable enough to base real decisions on.
Markus RuppGeneral Manager
Being able to do qualitative discovery at scale with Cartorga is a huge step forward, letting leaders hear a whole organisation and meaningfully improve their decisions.
Cris BeswickStrategic Advisor & Keynote Speaker
Trusted by
Value for the integrator
Built for the integrator, not the post-mortem.
A new billable line on every SAP rollout.
Two paid waves on every rollout — a readiness check before go-live, an adoption check after.
Phase two, scoped and evidenced before you roll off.
Each wave ranks what is breaking, in the client's own words — your remediation scope, pre-sold.
No adoption failure lands on you after go-live.
See what is breaking during hypercare, while it can still be fixed. Hand over with proof it landed.
Where it fits
Two checks, at the moments that decide adoption.
Cartorga is not always-on scaffolding. It runs twice per rollout, at the points where a problem can still be fixed, and optionally keeps a quarterly rhythm for the client once you have rolled off.
- Build
- Cartorga · wave 1 Readiness check A few weeks before go-live
- Go-live
- Hypercare
- Cartorga · wave 2 Adoption check A few weeks after go-live
- Roll-off
- Optional Quarterly pulse For the client, after hand-over
Cartorga sits next to WalkMe, SAP Enable Now, Signavio and Celonis. They show what people click and where they stop. Cartorga asks them why. Nothing to install, nothing to integrate.
How it works
You point it. It hears everyone. You get the map.
01
Point it.
Share a role list or an org chart. Cartorga draws a stratified sample across departments, roles and sites, and carries your questions and your method, not a generic script.
02
It interviews everyone in parallel.
Around twenty minutes each, by voice, in the person's own language, fully anonymous. A whole site is heard in days, not weeks.
03
You get the Adoption Map.
Which teams have genuinely moved across and which have only moved on paper, where the work stalls, the workarounds forming, and a ranked list of what to fix first. Every finding traces back to what someone said.
Score and benchmark
Win the pitch and the steerco with a number.
A rollout that “went fine” is an opinion. An adoption score of 61 is a fact. “61 against 52 for comparable rollouts” is an argument you win in the steering committee and reuse in the next proposal. Whole-workforce adoption evidence with a benchmarked score is a proposal no competitor makes today.
Every wave adds to an anonymised benchmark across projects, so the number gets stronger with each rollout you run. No integrator ever sees another firm's identifiable results.
Illustrative. Same industry, same size band, same migration path.
Results so far
Across Cartorga engagements so far.
8.2/ 10
Average interview experience rating
People rate the experience of being interviewed 8.2 out of 10 on average. They do not just take part, they find it a good conversation.
75%+
Completion rate under voluntary participation
Even when taking part is fully voluntary, more than 75% finish the whole interview.
100+
Interviews running in parallel
More than 100 voice interviews run across an organisation at the same time, so a whole workforce is heard in days, not months.
FAQ
The questions partners ask first.
Isn't this a report card on our own work?
Only if you run it after you have left. Cartorga runs inside your change workstream, before go-live and during hypercare, while problems can still be fixed. It is your evidence the rollout landed, not the client's audit after you left.
Is this just another survey?
No. The AI holds a real spoken conversation with each person and follows the thread. A survey dies at the score. Cartorga gives you the score and the reasons in one pass, including the problem nobody thought to ask about.
We already have WalkMe, Enable Now or Signavio.
They show where users stop. Cartorga asks them why. It sits alongside them and needs no integration.
Do you interview everyone?
Everyone who has to use the system is in scope, but a confident read does not need a census. A stratified sample of a few hundred, across departments, roles and sites, gives a reliable picture of a workforce of thousands.
Will employees really open up to an AI?
Yes, because it is anonymous by design. Nothing can be traced back to a person. More than 75% finish voluntarily and rate the experience 8.2 out of 10.
Do you tell the client what to fix?
Cartorga names what and where: adoption is breaking in accounts payable, on these steps, for these reasons, ranked by how widespread. The how stays with you. The map is your phase-two scope.
Do we need works council approval?
In some countries, yes. In our experience that conversation goes well: because everything is anonymous, works councils tend to welcome it as a real channel for employees to be heard on a change that affects their daily work.
Which languages does it cover?
Each person is interviewed in their own language and the findings come back in one analysis, so a plant in Poland and a shared service centre in Portugal are read side by side.
Who owns the data, and who sees the benchmark?
The client owns their raw interview data. Cartorga owns the anonymised, aggregated insights that build the benchmark. No integrator ever sees another firm's identifiable results, and no segment is published thin enough to work out who is in it.
Where does the data live?
Everything is hosted in Europe. No sensitive data touches US cloud infrastructure. ISO-certified providers throughout.
Does it work outside SAP?
Yes. The ECC to S/4HANA wave is where we start because thousands of projects run against the same deadline. It works for any large rollout where adoption is at risk, including Oracle and Microsoft ERP projects.
What does it cost, and how do we work together?
Per wave, in tiers by the size of the client's workforce, never per interview, so there is no reason to hear fewer people. We work through integrators: you carry Cartorga into your engagements as your own deliverable, priced as you see fit. The work stays yours.
Request a trial
Run it on your next go-live.
Put Cartorga into the change workstream of one live rollout and see the full picture for yourself. Tell us a little about your firm and where the project stands. We follow up personally, usually within a couple of days.
Running the rollout in-house? Cartorga also works directly with programme and change teams. Use the same form and pick your role.
Thanks, your request has reached us.
We review each one personally and will reply to the email you gave, usually within a couple of days.